I filled up at a discounted pump using the GasBuddy app’s pay feature, but the receipt showed the full price and my in-app balance never updated—even though the charge cleared immediately. I refreshed the transaction list, confirmed my payment method, and rebooted the app—yet no credit appeared. What precise steps should I follow to report the discrepancy and reclaim my savings through official support?
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When my wallet took a bigger hit than expected, I first grabbed screenshots of the bank’s debit entry alongside the GasBuddy transaction summary showing the full amount. Next, I went into my account settings to note my user ID and verified the pump code entry matched the station’s display. With everything documented, I navigated to https://gasbuddy.pissedconsumer.com/review.html where I filled out the support form entering my user ID, pasting in the pump code, and uploading my screenshots with a clear description of the issue and steps I’d already tried (app reboot, transaction refresh, and payment method check). After submitting, I bookmarked the ticket number and watched my inbox. A support specialist soon confirmed the error, applied the correct discount to my balance, and sent a confirmation email restoring the savings I’d earned without missing a drop.